Support
Returns & Exchanges
Start here if your Crocs are not the right fit, arrived with an issue, or need to be exchanged for another size.
Return Window
Items can be returned within 7 days of delivery. They must be in the same condition we sent them: unworn, clean, with the original tags attached and in the original packaging. Final-sale items cannot be returned.
Refunds
Message us on Telegram with your order number before sending anything back. Once we receive and inspect your return, we refund you through your preferred payment method, minus a $2 return shipping fee.
Exchange Support
If the size is not right, contact us with your order number and preferred replacement size. We will confirm availability before you send anything back.
Refund Policy
Returns
You can return an item and request a refund within 7 days of delivery, as long as it is in the same condition we sent it:
- Unworn, unused and not washed
- Clean, with no marks, scuffs or odours
- Original tags still attached
- Returned in the original packaging
Items that don't meet these conditions, and items marked as final sale, can't be returned or refunded.
Return shipping fee
A $2 return shipping fee applies to all returns. It is deducted from your refund.
How to start a return
Message our support team on Telegram at t.me/mtravel_store with your order number and the item you want to return. We'll confirm your return and arrange it with you. Please don't send items back before contacting us.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are sent to your preferred payment method, such as ABA / KHQR.
Exchanges
If you need a different size, contact us on Telegram and we'll check availability before you send your item back.